QUESTION:  How do we find the apartment?

ANSWER:  If you do not speak either Russian or Ukranian then we strongly recommend that you book one of our "English speaking" drivers to meet you at the airport or station. Most taxi and bus drivers do not understand English. They will also show you the apartment and provide you with the keys.
Before you arrive you will also be provided with the apartments address. If you decide to get a bus or taxi they should know where to take you. When you arrive one of our "English speaking" staff will be there to meet you.

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QUESTION:  Suppose we didn't book your services for transfering from the arrival point to the apartment, how do we get from the airport?

ANSWER:  There are taxis, busses -
The cost of a taxi from airport varies from 20 to 30 USD although, you will get some drivers that will try to charge you more. Ensure that you get a price before you get in the taxi. The driver should not charge any extra at night.
There is a regular bus service from Odessa airport to the city center. From here you can get another bus or a taxi to any point of the city. Please note that most bus drivers do NOT speak English and if you have a lot of luggage this can be a problem.

QUESTION:  Can we bring our dog?

ANSWER:  Most apartment owners do NOT allow pets, If they do then you are fully responsible for the cleanness of the apartment and any damages.

QUESTION:  Suppose our flight/train is delayed?

ANSWER:  Our staff will wait up to one hour for you after the agreed meeting time. If you are delayed for any reason please give us a call using the emergency phone number that we provide you to make alternative meeting arrangements. This is always answered 24/7. Our drivers always have the keys to the apartment when they meet you (if you booked this service).

QUESTION:  Will the supermarkets be open?

ANSWER:  The supermarkets and shops are open up-to 10pm 7 days a week.

QUESTION:  Can we get an evening meal?

ANSWER:  Restaurants normally close around 11:00pm.
Speak to our staff when you arrive for details about restaurants and bars near the apartment you have chosen.

QUESTION:  What will be in the apartment?

ANSWER: Food and drink is not normally supplied. If you are arriving at night time then we advise that you bring some drinks and snacks with you. Please note it is not advisable to drink tap water unless it is boiled.

QUESTION:  What services are included in the rental charge?

ANSWER: The following items are included -
Preparation before and cleaning after occupation (and cleaning every 7 days if you stay for longer than 7 days).
Linen - sheets, towels, kitchen towels and bathroom mats.

QUESTION:  Suppose we need extra cots or beds?

ANSWER:  This depends on the owner of the apartment. Please check before you book. There may be a small additional charge.

QUESTION:  What happens if some extra persons join me? Will there be an extra charge?

ANSWER: There will be no extra charges. But you should understand that you and only you are responsible for everything that was included with the apartment.

QUESTION:  Who is permitted to drive the hire-car?

ANSWER: Only the main driver (the person who contracted the car) and the second driver. In either case they must have valid driving licence (and carry it with them in the car).

QUESTION:  What are the age restrictions?

ANSWER:  All drivers must be over 18 years of age.

QUESTION:  What does the insurance cover?

ANSWER:  Third party claims, damage to the hired vehicle, passenger and driver injury and recovery costs. Exclusions - damage to tyres and wheels, parking and traffic fines.

QUESTION:  What should we do in the case of an accident

ANSWER:  If anyone is injured or the other driver does not stop then you MUST call the police. In any case ALL drivers must fill in the duplicated form providing all the details. It matters not if it is the one from your car or the other drivers, just as long as you have a copy.
Please do not admit liability, either verbally or on the form - this is a matter for the Insurance Company or the Court to decide.

QUESTION:  What are the payment arrangements?

ANSWER:  We request a deposit payment for the first two nights of your stay to secure the booking of your apartment. Please note your apartment is not booked until this deposit is received. You pay the rest upon the arrival to the apartment.

Usually there is no Inventory Deposit (discussed separately), but we reserve the right to take an Inventory Deposit should we deem it necessary. This will be returned to you during the checkout process if no loss or damage is discovered.

All payments need to be made in US Dollars. If you are not from the USA please ensure that you have enough Dollars to cover the total cost of your stay. If you forget then we give you the next day to exchange your currency into US Dollars.

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QUESTION:  How is the inventory deposit repaid?

ANSWER:  If the manager decided to take the Inventory Deposit during the check-in process it will be returned to you during the checkout process if no loss or damage is discovered We only take the inventory deposit if we consider it as necessery (in most cases it depends on the appartment)

QUESTION: How do I notify breakdowns and/or shortages?

ANSWER:  You should phone or call in as soon as possible using the phone number we give you upon arrival.

QUESTION:  When do they get fixed?

ANSWER:  As soon as is reasonably possible. Most problems are attended to on the same day but we cannot promise to handle urgent matters on Saturdays, Sundays.

QUESTION:  Suppose we are generally dissatisfied?

ANSWER:  We want you to enjoy your stay in our apartments and book with us again.
If you are dissatisfied for any reason then we would like to know as quickly as possible.

QUESTION:  Suppose we don't like the apartment or it is unsuitable?

ANSWER:  We accept the fact that it is not always possible to imagine an apartment from its description and photos. If this should happen then you must let us know on your arrival or at latest within 24 hrs. Odessa Apartments want to ensure that you enjoy your stay here in Odessa. If you are genuinely not happy with the apartment when you arrive and we have another available, then we will re-locate you providing that - you pay the difference in price (if any).

QUESTION:  What are the arrangements about heating, water-suply, air-conditioning?

ANSWER:  The charges for all facilities are included in the rental price, so you don't have to worry about it.

QUESTION:  Suppose me or my roommate(s) are taken ill??

ANSWER:  If the illness is of a minor nature then, unlike in most other countries, a pharmacist is qualified to prescribe medication.
The pharmacist has a professional and legal obligation to refer the patient to a doctor if the condition or illness is considered serious enough.

QUESTION:  What if the illness is serious or there has been an accident?

ANSWER:  There are medical clinics(Hospitals) in Odessa, most open on a 24-hour basis and doctors are also available for house visits.
The emergency services are on 03 or you can call us.
If you don't have a telephone the best remedy is to drive the patient to the nearest clinic.
Please Note - under these circumstances you always have to decide if moving the patient could aggravate the illness or injury. If this is the case then it is best to send somebody for help or knock on a neighbour's door.

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QUESTION:  What if we are disturbed by noise?

ANSWER:  You should let us know, in the first instance, and we would try to resolve the problem. If this fails then we would help you make an official complaint.

QUESTION:  Suppose we are robbed?

ANSWER:  If this happens in a public place then report the incident to a municipal policeman or guardia civil.
If you cannot find one then call 02 on your mobile phone or from a call box (no money required).
If you are burgled then call the municipal police or guardia civil. They would normally attend within a few minutes or up to a half-hour.
You would have to make a statement (denuncia) at the police station as soon as possible and they would require a list of all items stolen plus the new value.
If you don't write Russian or Ukrainian then make the list in your own language and we would translate it for you.

• $10 per hour $55 per day
  (8 hours)

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